MSpa
MSpa floating lamp
Packaging dimensions
Box dimensions: 14 x 14 x 14cm.
Total weight including packaging: 0.300 kg.
Product information
Shipping conditions
At Holae Shop, we want your order to arrive as conveniently and safely as possible. For this reason, shipping costs are automatically calculated based on the products you have selected and the delivery address.
Before finalizing your purchase, you can view the complete breakdown of shipping costs in your cart before confirming the order.
The indicated delivery dates and timeframes are always calculated in business days and are estimates. Under certain exceptional circumstances, such as strikes, logistical issues, or other events beyond Holae Shop's control, delivery may be delayed.
Delivery of bulky products
Some of our products, due to their dimensions or weight, may require special transport and present access difficulties for certain homes, buildings, or properties.
In these cases, especially when the order is delivered on a pallet, the transport company will make the delivery curbside, in front of the building or home, at the main entrance on the ground floor, or at the closest point accessible to the transport vehicle.
It is the customer's responsibility to verify in advance that the product can access the home or the space where it will be installed, taking into account aspects such as doors, elevators, stairs, hallways, or any other circumstance that might hinder access.
If, due to the characteristics or conditions of the property, delivery is not possible, the customer may request to cancel the order. In these cases, shipping and return costs may be applied, where applicable.
Important note on delivery
The transport service does not include carrying the merchandise up or down to the home, neither during delivery nor during a potential subsequent pickup. It also does not include moving the merchandise beyond the entrance of the building or property.
If the delivery person voluntarily decides to help move the merchandise, this assistance is the sole responsibility of the delivery person and will depend on their capabilities and discretion at that moment. This is voluntary assistance and is not part of the service contracted with Holae Shop.
Likewise, product assembly is not included in the delivery service.
Checking the order
We recommend keeping the original packaging and all its protective elements until you have verified that the product is in perfect condition, especially in case you need to make a return or report an issue.
When you receive your order, it is important that you check that the product and its packaging have arrived in good condition, verifying both the number of products delivered and the state of the packaging, ensuring there is no visible damage.
If you detect any bumps, breakage, damage, or visible anomalies in the packaging, you must make a note of it on the delivery note with a written and detailed reservation before signing for receipt and notify us within the first 24 hours from delivery so that we can correctly manage the claim with the transport company.
If the product shows any visible damage, we recommend refusing the delivery and contacting our customer service department immediately to manage the issue.
In case of detecting damages that are not visible at the time of delivery, you must notify us in writing as soon as possible after discovery and, in any case, within a maximum period of 5 calendar days from the date of delivery, providing photographs of the packaging, the product, and the observed damage.
In order to properly manage the issue, it will be necessary to keep the product, the original packaging, and all its protective elements until resolution, as they may be required for inspection by the transport company or the insurance provider.
This way, we can help you as quickly as possible and manage the issue effectively with the transport company.
Right of withdrawal and refund
If you have made a purchase at Holae Shop, you have a period of 14 calendar days from receipt of the order to exercise your right of withdrawal and request a product return, without needing to justify your decision and provided that the conditions indicated below are met.
To request a return, write to us at info@holaeshop.com indicating:
- Full name.
- Place where you made the purchase.
- Product name.
- Order number.
- Decision to exercise the right of withdrawal.
Once we receive your request, we will provide you with the address and the necessary instructions to make the return.
Return conditions
The customer shall be responsible for organizing and assuming the direct costs of transporting the merchandise to our facilities, except in cases of defective products, shipping errors attributable to Holae Shop, or other circumstances where it legally corresponds for Holae Shop to assume them.
Likewise, the customer shall be responsible for the risks associated with return transport when the return is at their own expense. Therefore, we recommend that you contract an adequate transport service, protect the product correctly, and keep the shipping receipt until the return has been received and reviewed by our team.
The product must be returned correctly protected and, whenever possible, in its original packaging, with all the accessories, documentation, and other items that accompanied it at the time of delivery.
The customer may handle and inspect the product only to the extent necessary to determine its nature, characteristics, and functioning, just as they could in a physical store.
If the item has been used, installed, or handled beyond what is necessary to check its characteristics and functioning, the refund amount may be reduced proportionally to the loss in value of the product.
In particular, the following may lead to a decrease in the amount to be refunded:
- Installation or assembly of the product.
- Putting the product into operation.
- Effective use of the product.
- Use of water, chemical products, salts, additives, or other consumables.
- Absence, deterioration, or loss of accessories, documentation, or packaging.
- Damage, wear, dirt, or alterations produced while in possession of the product.
Refund
Once we receive the product, our team will check its condition, verifying its general state, the presence of all components and accessories, the existence of damage or alterations, any possible use of the product, and any potential loss of value suffered.
If everything is correct, we will proceed to process the refund. In the event of a decrease in value attributable to the customer, the corresponding amount may be deducted from the refund.
The refund will be made using the same payment method used to make the purchase, unless expressly agreed otherwise.
The initial delivery costs will be refunded under the terms provided by applicable legislation. Transport costs corresponding to the return shall be borne by the customer when they are responsible for assuming them.
If the last day of the 14-day period falls on a Saturday, Sunday, or public holiday, the period will be extended to the next working day.
Do you need help with your return?
If you have any questions about the return process or need us to help you, you can get in touch with us by writing to info@holaeshop.com. We will be happy to help you.
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