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F.A.Q.
Find answers to your most frequently asked questions here
What is the difference between Air Jet and Hydro Jet?
Air Jet (bubbling massage system) uses a band that surrounds the bottom of the spa, with a certain number of air outlets in the form of bubbles. When the bubble function is selected, the pump pushes air at very high pressure through this tube. The air escapes through the holes, creating the air bubble massage. All MSpa models come with the Air Jet bubbling massage system.
Hydro Jet includes jet nozzles in positions inside the spa. When this function is activated, the pump circulates a high-pressure combination of water and air that is released through the jets. These jets can be adjusted in both direction and pressure. Some models such as the INDIGO and OSLO come with both Air Jet and Hydro Jet systems to provide an invigorating massage.
How often should I change the spa water?
The frequency of water changes actually depends on how often the spa is used and the effectiveness of water maintenance with chemical products. We recommend changing the spa water at least once every 2 months. You can extend this time by keeping the spa covered when not in use, testing the water regularly to ensure proper chemical balance, running the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when necessary.
MSpa spas are made with antibacterial fabrics, minimizing the use of chemicals. We recommend using the Aquafinesse Weekly Treatment Pack for inflatable spas, as it is a highly effective treatment that is also gentle on the skin.
In addition, the OSLO, INDIGO, MONO, and NAVAL models have an integrated UV lamp that destroys most microorganisms, viruses, and pathogens in the water, and all models include an Ozone Generator for more resistant bacteria. MSpa has the most complete water filtration and sanitation system!
Can I use the outdoor spa in winter?
Yes, you can, and it is one of the greatest pleasures you will experience with your spa: bathing in hot, bubbling water outdoors in the middle of winter.
All MSpa models have been equipped with an Anti-Icing System since 2020. When the water temperature drops below 1°C/33.8°F, the Anti-Icing System automatically activates its pump and heats the water to 3°C/37.4°F. This will help prevent the water and pipes from freezing so you can use your MSpa all year round.
We recommend covering the spa when not in use to maximize energy savings on heating.
Please DO NOT leave your MSpa filled with water and without power (unplugged) when temperatures drop below 4°C/39°F.
What is the best place to install the spa?
Suitable surface: A smooth, flat, and level surface that is capable of uniformly supporting the full weight of your MSpa plus the weight of the users. Placing your MSpa on an uneven surface can cause unequal pressure on one side of the hot tub, which will increase the likelihood of your liner failing.
Power source: You must consider having a power source close enough for the cable to reach (the approximate cable length is 5.1m) but also far enough away so that water cannot splash onto the outlet.
Environment: Placing your MSpa near a windbreak, such as a fence, will help reduce exposure to the wind, which will help retain more heat and, in turn, reduce operating costs. You should also consider where you will drain the water when necessary.
How much noise does the spa make when running?
A spa will always produce some noise, but MSpa spas are among the quietest:
Filtration + Heating < 60dB
Air bubble massage < 72dB
Hydromassage < 72dB
Can I leave the spa running all the time?
Yes, if you use your spa frequently, we recommend that you leave the heater and filter on all the time, as it is the most cost-effective in the long term.
If you use your MSpa less regularly, we suggest using our Energy Saving Timer which allows you to control your heating in advance.
NOTE:
When temperatures drop below 4°C/39°F and you do not plan to use your spa for a long period of time, please turn off, drain, and store your spa properly.
What type of electrical installation do I need to plug in my spa?
You must always use a grounded socket with PRCD protection. All of our pumps incorporate an RCD unit as a safety measure. All of our spas are equipped with a plug and a PRCD (portable residual current device) with a trip current of 10 mA. This is a disconnection device in case water comes into contact with the power supply of your inflatable hot tub. The socket to which the hot tub is connected must be grounded and located at a minimum distance of 4 meters and a minimum height of 1.2 m from the ground. We recommend that a qualified electrician install an outdoor grounded socket with RCD protection (this must always be done by a qualified electrician).
Extension cords cannot be used. MSpa pumps come with a 5.1-meter cable that is usually sufficient for customers to reach the nearest grounded socket with RCD protection.
