Returns

At Holae Shop, we strive to ensure that all our customers are satisfied with their purchases. However, we understand that in some cases it may be necessary to make a return. Below, we detail our return and restocking policy:

1. General Conditions for Returns
   

The Customer may return the product at their own expense within 14 calendar days of receiving the product. If the deadline falls on a Saturday, Sunday, or holiday, it is extended to the next business day.

The product must be returned in its new condition, in its original unopened packaging with all provided documentation and included accessories. If the product arrives incomplete or damaged, the return may be rejected or a restocking fee of up to 25% may be applied.

Return shipping costs shall be borne by the customer, except in cases of errors attributable to Holae Shop (defective, incorrect product, etc.), as well as the risks associated with return transport, including loss or damage to the product and/or packaging.

2. Restocking Fee

In the event of returns that comply with our policies and are not related to manufacturing defects or errors attributable to Holae Shop, a restocking fee will be applied to cover operating costs derived from shipping and processing the return. The restocking fee will depend on the product and will range between 5% and 10% of the price of the returned product.

This fee covers warehouse entry, product inspection, and administrative costs.

3. Return Process

Request a return: Contact our customer service team at info@holaeshop.com providing the buyer's full name, the order number, and the reason for the return.

Approval: You will receive an email with the return instructions and the shipping address.

Inspection: Once the product is received, an inspection will be performed to verify that it meets the return conditions.

Refund: If the product meets all conditions, the refund will be processed within a maximum period of 14 calendar days after inspection, deducting the restocking fee, if applicable. Initial shipping costs will not be refunded, except in the event of an error or original defect. No refund will be made if the product is not suitable for resale.

4. Contact

If you have any questions or need more information about our return policy, please do not hesitate to contact us:

• Email: info@holaeshop.com

• Phone: 872098272